Terms & Conditions

Coaching Agreement

Your investment includes mindset & emotional body life coaching support, personal development resources, unlimited email support,
15-minute laser coaching when required under reasonable use.
Schedule: Up to 60 minutes per session, or longer by arrangement.
Procedure: Face to face coaching, via online/phone/ in person. Session will be initiated by Kaleidoscope Mind & Body Coaching
Payment: The coach requires payment automatically prior to each session.
Payments for packages are to be made in full prior to the month of coaching being delivered.
Changes: Rescheduling or cancellations of appointments should be conducted at least 24 hours before the planned date, to avoid a full fee charge for the missed session (Valued at $150)
Confidentiality: Anything you share, is regarded as confidential, whether it is business or personal information. I undertake not to disclose any information you share with me in a session to anyone, other than your nominated email address for the purpose of any recorded transcripts you request .
However, should any evidence of illegal activity or the potential harm to yourself or others is disclosed, I may have to inform the relevant agencies, and therefore unable to maintain complete client confidentiality in this instance.
Coaching: The client is aware coaching is in no way to be construed as psychological counselling or any type of therapy.
Coaching results are not guaranteed. The client enters into this agreement with full understanding they are responsible for creating their own results. The coach abides by the International Coaching Guilds code of ethics ( below)
Each party has the right to terminate coaching at any point during the process in written form.
Disclosure: You disclosed any prior mental diagnosis or challenges, which may impact the coaching and the progress made.
You accept the coach is Meta Dynamics and NLP trained, however is not a recognised registered clinician, and will not diagnose conditions.
Expiry: The client may continue beyond the agreed contract by upgrading their package

Code Of Ethics

Penelope has been trained and certified through the International Coaching Institute International Coaching Institute
• I will conduct myself in accordance with the International Coach Guild Code of Ethics in all coach training and coach mentoring;
• I will truthfully identify my coaching qualifications, expertise, experience, certification and International Coach Guild recognition;
• I am responsible for ensuring that my clients know of and fully understand, before and at their first session, the terms and conditions of any coaching contract including session cost and frequency;
• All claims made to my clients are honest, accurate and consistent with maintaining the coaching industry’s good reputation;
• As a coach I will keep myself informed of new technologies, practices, legal requirements and standards that are relevant to the coaching industry;
• As a coach I am willing to suspend or terminate current coaching activity when I am alerted to signs of personal challenges that may interfere with my performance as a coach with a client, and seek professional consultation;
• Throughout the duration of a professional contracted coaching relationship, as a coach I shall not initiate, develop, pursue nor engage in a personal relationship with my client;
• I will be sensitive to issues of culture, religion, gender, sexuality, disability, race and all other aspects of diversity;
• I establish clear agreements and contracts with my clients and sponsors. I will honour all agreements and contracts made in the context of professional coaching relationships;
• I will not mislead or make false claims about what my client or sponsor will receive from me as a coach;
• I will make my clients aware that psychological or counselling support is not normally delivered by a coach. Should it be required by a client, the client will be referred to an appropriate specialist service provider;
• I will maintain, store and dispose of any client records created in my coaching business that promotes confidentiality, security, and privacy, and complies with any applicable laws and agreements;

• I will ensure that any coaching agreement contains a clause stating that if any evidence of illegal activity or the potential harm to the client themselves or others is disclosed, I may have to inform the appropriate authorities and so be unable to maintain complete client confidentiality;
• I will respect the client’s right to terminate the coaching at any point during the coaching process;
• As a professional I shall monitor the quality of my own work through regular feedback from my clients and other appropriate professionals;
• If a client does not pay for the services as agreed, and I wish to use collection agencies or legal measures to collect the fees, I will first inform the person that such measure will be taken, and provide that person with an opportunity to make prompt payment;
• I will complete at least 20 hours annually of professional development in the theory and practice of coaching.
• I will maintain and keep current any insurances that are appropriate for my coaching business as required in my country of practice;
• If I willfully or knowingly condone any act by others which contravenes this code then I shall be as equally responsible as if I had committed such an act myself; and
• I will ensure that I have appropriate permission to utilise intellectual property or copyrighted material developed by others and will not pass off, such as my own. This includes but is not limited to coaching resources and computer software licensing